Loan solutions
As the guarantor of your student loan, CSLF is here to
assist you with any questions or concerns you may have
regarding your delinquent student loan. We work with individual
borrowers and their lenders/servicers to resolve the delinquency
prior to a loan entering default status (270 days past
due).
During your delinquency status, you will receive telephone calls and mailings from CSLF's Default Aversion Counselors, along with telephone calls and mailings from your lender/servicer. Please do not ignore these. CSLF is not here to collect on your loan. We are here to help you resolve your delinquency by identifying a deferment or forbearance that you may be eligible for based on your circumstances or by helping you better manage your payments.
Defaulting on your student loan can seriously impair your
future ability to obtain credit, so please contact us at
1-800-237-9721 extensions 295 or 432 at your earliest
convenience so that we can discuss your unique situation
and help you decide upon the best course of action for
you. Our counselors are available Monday through Thursday,
10:15 am - 6:00 pm EST, and Friday, 8:30 am - 4:15 pm EST.
If you would prefer, you may email us at loansolutions.